RETURN AND REFUND POLICY

Returns and Refunds

  • You may purchase merchandise from this Web site by using any one of the payment options listed.
  • Qituo laser reserves the right to change its payment procedures at any time without prior notice to you.
  • We do not accept any return merchandise without order# or shipped out over one month from shipping date.

Qituo laser aims to provide the best quality equipment, on-time delivery and 7 days a week after-sales support. We do ask you, our customers, to keep in mind:

  • If you have any questions, please contact our after-sales team at sales@qituolaser.com. If the lasermachine malfunctions due to user disassembly and repair, this is not covered by our warranty but we are happy to provide on-going technical guidance.
  • If the lasermachine fails and cannot be used normally, please provide a valid order number, photo and or video evidence via email and our team will assist. If you are not able to provide information as requested by our team, we cannot provide corresponding support and service.
  • Return must be requested within 7 days of receiving the product. No Exceptions.
  • Products return must be in new & resalable condition. They will be inspected upon receipt.

Shipping Charges are non-refundable. This includes shipping to customer address & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.

10% restocking will be applied. Refund will be made after merchandise is returned back to us and after inspection.

CUSTOMS DUTIES & CLEARANCE

In some cases, VAT (Value Added Tax), other taxes, customs and/or duty fees required by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Qituo laser does not offer refunds or accept returns for for recipients' failure to pay customs fee or taxes.

If Customs clearance procedures are required, delays may occur, which may affect our original delivery estimation time. Qituo laser is not responsible for any packages held by a country's Customs Office.

Order Acceptance/Confirmation/Cancellation

We may refuse or cancel any order and limit order quantity at our sole discretion.  We may also require additional qualifying information before accepting or processing any order.  Once we receive your order, we'll provide you with an email order confirmation.  However, your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.  We reserve the right at any time after receiving your order to accept or decline your order for any reason.  If we cancel an order after you have already been billed, we will refund the billed amount.

All orders are automatically processed on our end and sent for shipment as soon as they are placed.  Unfortunately, during this process, we incur irreversible fees.  Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point.  Therefore, we strictly adhere to the following cancellation policy:

  • If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge.  Even if you are charged, we will refund the full price and shipping cost, if applicable.  
  • If you cancel your order after it has been shipped, please follow our Return Policies.  The cancellation will have to be treated as a Return with all applicable fees.  
  • Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.

Return Policy

Inspection Return Policy: We are confident that you will be pleased with the product you purchase from us.  That's because we go to great lengths to make sure they're developed and made specifically for you.  We recognize, however, that a product may not always meet your expectations.  In the unusual event that this occurs, please consider the following rules for returning a product:

  • Under the standard policy, you have seven calendar days to inspect and decide whether you want to return it from the date you received it, 
  • You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product to support your rejection, and 
  • Only items that have been purchased directly from our websites can be returned to us.  Our products purchased through other retailers must be returned per their respective returns and refunds policy.

For Cause Return Policy: In some cases, we know it may take longer than seven calendar days for you to find out whether our products meet your expectation.  If this applies to you, please consider the following rule when returning a product after you received it for seven calendar days:

  • Under the show-cause policy, you have 30 calendar days to return an item from the date you received it. 
  • You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product, and such defect or nonconformity substantially impaired the value and functionality of the product, and
  • You have to justify why you had not discovered a substantial defect or nonconformity within seven calendar days. 

No Cause Return Policy: We know life is complicated, so we go above and beyond for our customers.  As such, we offer a no cause return policy.  If you hope to take this option, please consider the following rule:

  • Under the no cause policy, you have 30 calendar days to return an item from the date you received it, and
  • You are responsible for any return shipping cost.  

Warranty Return Policy:  Depending on the products, we offer different warranty coverage for different product, as outlined in our Terms and Conditions and Warranty Policy.  If this applies to you, please keep the following in mind: 

  • You have file a warranty claim within the respective Warranty Period from the date you received it.
  • You have to file the warranty claim within 30 days from the date that the defect is made known to you.
  • You have to show, via photos or video, the defect in your product and the associated defect is eligible for coverage under our warranty policy, and 
  • Keep in mind that we will not approve any claim caused by parts that are designed to be suspectable to wear and tear, including but not limited to:
    • [please provide]

 

Packaging and Return Shipping

 

Please ensure that the item you're returning is repackaged with all the parts, cords, and documentation that were included when you received it.  All returns must be completed within 30 days from the date we approved your return request, or your return request is considered abandoned.  

You may be subject to return shipping costs depending on the cause of your return.  We are only committed to paying for your return shipping if there are enough documents to show we caused the defect.  If the carrier is responsible for causing a defect, you are responsible for initiating the process with them, and we will assist you to do so.   In all other circumstances, you are responsible for shipping your return back to us.  If we paid for your return shipping by mistake, we would deduct the shipping cost we paid in your refund once we determined that we have not caused the defect after receiving and inspecting your return.  

 

Refund and Exchange

 

Within seven days from the date we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions before issuing your refund.  We reserve the right to adjust your refund according to our Terms and Conditions.  Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of Goods, once we receive and inspect your return.  Once we approve the return, your refund will be processed.  

Once we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions within seven days.  If we determine that you will be eligible for exchange, you will be notified and initiate an exchange request.  Our exchanges are, of course, subject to product availability.  If your items cannot be exchanged, they can only be returned, and your refund will be issued to the payment method you used on your order (per the guidelines in our Return Policy).